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UPDATED 18/11/2009
Privacy Policy
DHC UK values the trust that our customers place in us by providing us with their
personal information. This privacy policy sets out how DHC UK uses and protects
any information that you give DHC UK when you use this website. By using this website,
you are accepting and consenting to the practices described in this Privacy Policy.
What Information We Collect
When you register and / or shop with us, we ask for your name, telephone number(s),
home address, email address and, occasionally in connection with competitions, promotions,
prize giveaways or newsletters, we may ask your age or the month and date of your
birth. When you make a purchase on our site, we ask for your delivery address, billing
address and payment method details. We may also obtain information about your usage
of our website to help us improve our service to you.
We do not request that you provide any information that may be considered sensitive
personal data. However, in the process of answering your questions or providing
you with products and services, you may inadvertently provide us with information
that may indicate your racial or ethnic origin (e.g., your skin tone) or health
or medical condition (e.g., the condition of your skin). We record and use this
information only to help us provide you with better customer service.
How we use your Personal Data
All of the information we collect via our website
or through e-mail or telephone correspondence with you is used to fulfill your order,
notify you about important changes to our website or services, and constantly improve
our service. We may use service providers (i.e. credit card processors) to assist
us with processing your order and, if so, we will provide them only with the information
needed to perform these services. We only use service providers with privacy practices
that are consistent with ours. We may, from time to time, send you information about
our products, details of promotions and special offers via email or post. We give
you the option not to be contacted by post or by email regarding special product
information or offers. In addition to checking a box on our Checkout Page to opt-out
from receiving emails, to opt-out from receiving post and/or email, you can send
your request to: DHC UK Limited, Unit 6, Commerce Trade Park, Commerce Way, Croydon CRO 4YN
or telephone Customer Service on 08000 23 24 25. Please note that you will still
receive customer service related communications from us.
On occasion, we may share your information (but never your email or phone number)
with other high-quality companies that may subsequently send you information about
their products and services. If you do not want us to share your information, simply write to us at:
Attention: Do Not Share, DHC UK Limited, Unit 6, Commerce Trade Park, Commerce Way, Croydon CRO 4YN.
We also transfer your information to our corporate
affiliate in the United States and may share your information with other DHC businesses
located in countries outside the European Economic Area (EEA). By submitting your
personal data, you agree to the transfer of your personal information to the United
States and to such other DHC businesses. Whenever we transfer personal information
to countries outside of the EEA, we will ensure that the information is transferred
in accordance with this Privacy Policy and as permitted by the UK's Data Protection
Act.
Other than set forth above, the only circumstances where we may share some
of your data with others:
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Although unlikely, we may disclose your personally identifiable
information if we have reason to believe that it is necessary to identify, contact
or bring legal action against persons or entities who may be causing injury to you,
to DHC brands or to others. We may also disclose your personally identifiable information
when we believe the law requires it.
- In the unlikely event that our business assets
are ever sold to or purchased by another company. (Our data records are part of
our business).
How Secure Is My Information?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL)
software which encrypts information you input. We reveal only the last five digits of your
credit card numbers when confirming an order. Of course, we transmit the entire
credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the
collection, storage and disclosure of personally identifiable customer information.
Our security procedures mean that we may occasionally request proof of identity
before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer.
Be sure to sign out when you finish using a shared computer.
Cookies
A cookie is a file stored on your computer by a website to give you a unique ID.
A cookie generated by our website contains only a numeric ID that allows you to retrieve
certain information on our site. For example, while on our site if you leave your shopping basket to look for
other items, the cookie allows for the storage of the selected items in the basket.
Cookies help us provide you with the information you need and make it easier for
you to use our site.
Questions or complaints
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would
like a copy of the information held on you please write to DHC UK Limited, Unit 6, Commerce Trade Park, Commerce Way, Croydon CRO 4YN
enclosing your postal details and a cheque for £10 payable to DHC UK Limited.
DHC UK may change this policy from time to time by updating this page. You should check this page
from time to time to ensure that you are happy with any changes. This policy is
effective from 18 November 2009.
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