Customer Care
Customer Care

Privacy Policy/Terms of Use

Privacy Policy  |  Terms of Use

UPDATED 1 June 2012

Privacy Policy

DHC UK values the trust that our customers place in us by providing us with their personal information. This privacy policy sets out how DHC UK uses and protects any information that you give DHC UK when you use this website. By using this website, you are accepting and consenting to the practices described in this Privacy Policy.

What Information We Collect
When you register and / or shop with us, we ask for your name, telephone number(s), home address, email address and, occasionally in connection with competitions, promotions, prize giveaways or newsletters, we may ask your age or the month and date of your birth. When you make a purchase on our site, we ask for your delivery address, billing address and payment method details. We may also obtain information about your usage of our website to help us improve our service to you.

We do not request that you provide any information that may be considered sensitive personal data. However, in the process of answering your questions or providing you with products and services, you may inadvertently provide us with information that may indicate your racial or ethnic origin (e.g., your skin tone) or health or medical condition (e.g., the condition of your skin). We record and use this information only to help us provide you with better customer care.

How we use your Personal Data

All of the information we collect via our website or through e-mail or telephone correspondence with you is used to fulfill your order, notify you about important changes to our website or services, and constantly improve our service. We may use service providers (i.e. credit card processors) to assist us with processing your order and, if so, we will provide them only with the information needed to perform these services. We only use service providers with privacy practices that are consistent with ours. We may, from time to time, send you information about our products, details of promotions and special offers via email or post. We give you the option not to be contacted by post or by email regarding special product information or offers. To opt out from receiving such offers, you may click the unsubscribe link at the bottom of any email or visit our email preference center to specify what offers you would like to receive. The email preference center can be accessed by clicking the email preferences link at the bottom of any email or by logging in to your online account through dhcuk.co.uk. You may also opt out by sending your written request to: DHC UK Limited, Units 2-3, Sovereign Park, Laporte Way, Luton LU4 8EL or telephone Customer Care on 08000 23 24 25. Please note that you will still receive customer care related communications from us related to your transactions (for example, order confirmations). While we respond to requests and make changes as quickly as possible, some solicitation files may have been created prior to your request (e.g. catalogue distribution lists), so there could be a period of time after the date of your request during which time you may receive additional DHC marketing.

On occasion, we may share your information (but never your email or phone number) with other high-quality companies that may subsequently send you information about their products and services. If you do not want us to share your information, simply write to us at: Attention: Do Not Share, DHC UK Limited, Units 2-3 Sovereign Park, Laporte Way, Luton LU4 8EL.

We also transfer your information to our corporate affiliate in the United States and may share your information with other DHC businesses located in countries outside the European Economic Area (EEA). By submitting your personal data, you agree to the transfer of your personal information to the United States and to such other DHC businesses. Whenever we transfer personal information to countries outside of the EEA, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the UK's Data Protection Act.

To serve you better, we may combine information you give us online, through our catalogues or through other sources. We may also combine that information with publicly available information and information we receive from or cross-reference with others through the cooperative databases. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products that may be of interest to you, and for other promotional purposes.

We may also share non-personal information about your visit to our website with third party vendors, including Google, for marketing purposes, to facilitate the sharing of items via online social networks, and/or in order to provide you with advertisements and promotional offers on different sites on the Internet. These third party vendors use cookies to collect aggregate cookie and tracking information, but not any personally identifiable information, in order to serve advertisements to you based on your prior visits to our website or present you with options for sharing information about DHC within your online social networks. You may opt out of some third party vendors using cookies to serve you advertisements by visiting the opt out page of the Network Advertising Initiative at: www.networkadvertising.org/index.asp. You may opt out of Google's use of cookies to serve you advertisements by visiting the Google advertising opt out page at: www.google.co.uk/policies/technologies/ads/. Individual websites may also offer their own opt-out methods for interest-based advertising and similar services.

Although unlikely, we may disclose your personally identifiable information if we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to DHC or to others. We may also disclose your personally identifiable information when we believe the law requires it.

DHC may also transfer personally identifiable information to any successor to all or substantially all of the business or assets of DHC.

DHC will keep your personal information only for as long as it is required for our reasonable business and/or legal needs in relation to the consent that has been provided. Your personal information may also be used to create statistics about our business.

How Secure Is My Information?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign out when you finish using a shared computer.

Cookies and Web Beacons
DHC receives and stores certain types of information when you interact with our website, emails and online advertising. We use this information to help us evaluate and analyze the use of our website, to support our web analytics, evaluate and support online marketing efforts and ensure that our site is working properly. DHC uses cookies to recognize you when you return to our website and when you use our website. A cookie is a file stored on your computer or browser by a website to give you a unique ID. A cookie generated by our website contains only a numeric ID that allows you to retrieve certain information on our site. For example, while on our site if you leave your shopping basket to look for other items, the cookie allows for the storage of the selected items in the basket. Cookies help us provide you with the information you need and make it easier for you to use our site. Some third party vendors may also use cookies to collect aggregate cookie and tracking information, but not any personally identifiable information, in order to serve advertisements to you based on your prior visits to our website or present you with options for sharing information about DHC within your online social networks, as discussed above.

We may also use web beacons. A web beacon is a graphic image or small string of code included on web pages that enables the transfer of data. Web beacons can be used by companies for several purposes such as reporting website traffic, whether email was opened, customer preferences, advertising effectiveness and general auditing. We may include web beacons on our site and in marketing emails. When included, DHC uses web beacons to transfer data such as information about purchases and site usage history. This data may be provided to third parties on a confidential basis for purposes of data analysis and determining advertising effectiveness. These companies are prohibited from using this data for any other purpose. No information that is personally identifiable to you is transmitted using the web beacons.

Questions or complaints
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to DHC UK Limited, Units 2-3 Sovereign Park, Laporte Way, Luton LU4 8EL enclosing your postal details and a cheque for £10 payable to DHC UK Limited.

DHC UK may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 September 2011.

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Terms of Use

Welcome to DHC. We provide this site as a service to our customers. Please read the following basic rules that govern your use of the DHC website before using our site. Please note that by using the DHC website (the "Site"), you agree to follow and be bound by these Terms of Use. If you do not agree to these Terms of Use, you may not use the Site. References in these Terms of Use to "we", "us" or "DHC" are to DHC UK Limited (company number 05916949), registered office Units 2-3 Sovereign Park, Laporte Way, Luton, Bedfordshire, LU4 8EL.

Changes to the Terms of Use
DHC reserves the right to update or modify these Terms of Use at any time without prior notice to you by posting the updated Terms of Use on the Site. You confirm your acceptance of the modified or updated Terms of Use by continuing to use the Site after the new Terms of Use have been posted. For this reason, we recommend that you review these Terms of Use whenever you use the Site.

Use of the Site
DHC grants you permission to use the Site, its contents and software solely for shopping and as a resource, and for no other purpose. Any other use, reproduction, modification, distribution or republication without the prior written consent of DHC is prohibited. By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you do not agree to (or cannot comply with) any of these terms and conditions, do not use the Site.

Copyrights
Unless otherwise noted, all Site images, text, design, graphics, logos, button icons, recipes, audio clips, video clips and the selection and arrangement thereof are the exclusive property of DHC and/or its licensors and are protected by UK and International copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this Site is the exclusive property of DHC and is also protected by UK and international copyright laws. All software used on this site is the property of DHC or its software suppliers and is protected by UK and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of this Site for the sole purpose of placing an order with DHC or using this Site as a shopping resource. Any other use of materials on this Site - including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance - without the prior written permission of DHC is strictly prohibited.

Trademarks
DHC, dhcuk.co.uk, all logos, all product and service names, design marks and slogans are the trademarks or service marks of DHC and may not be used in connection with any product or service that is not offered by DHC in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits DHC. All other trademarks, product names and company names or logos cited herein are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on this Site.

User Reviews, Feedback, Submissions
All user-generated content, comments, feedback, suggestions and ideas disclosed, submitted or offered to DHC in connection with your use of the Site (collectively, "Comments"), shall be and remain the exclusive property of DHC and may be used by DHC in any medium and you agree to execute any documents that may be necessary for such an assignment of rights. By providing your Comments to DHC, you are expressly consenting to DHC's use of your Comments. For example, your Comments could be used on the Site and in radio, television, and print advertisements. Your first name, first initial of your last name, age, and town and state may be used with any Comments you submit.

The information and opinions expressed in Comments on this Site are not necessarily those of DHC, and DHC makes no representations or warranties regarding any Comment. DHC does not represent or guarantee the truthfulness, accuracy, or reliability of any Comments or determine whether the Comments violate the rights of others. You acknowledge that any reliance on material or Comments posted by other Users will be at your own risk. DHC is not under any obligation to maintain your Comments (and the use of your first name and first initial of your last name with any Comments) in confidence, to pay to you any compensation for any Comments submitted, or to respond to any of your Comments. You agree you will be solely responsible for the content of any Comments you make.

Privacy Policy
DHC protects customer information according to our Privacy Policy posted on the Site, which, as amended from time to time, is incorporated by reference to be a part of these Terms of Use.

Indemnification
You agree to defend, indemnify and hold harmless DHC and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site or any breach by you of these Terms of Use.

Termination
These Terms of Use are effective unless and until terminated by either you or DHC. You may terminate these Terms of Use at any time, provided that you discontinue any further use of the Site. DHC also may terminate these Terms of Use at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in DHC's sole discretion you fail to comply with any term or provision of these Terms of Use.

The following sections shall survive any termination of these Terms of Use: "Copyrights," "Trademarks," "User Reviews, Feedback and Submissions," "Indemnification," "Termination," "Disclaimer" "Limitation of Liability," and "General."

Disclaimer
This Site is provided "AS IS". To the fullest extent permitted by law, all warranties (express or implied) in respect of the Site and the content of and your use of the same are excluded. Except in the case of death or personal injury caused by our negligence, to the fullest extent permitted by law, we exclude all liability to you in respect of your use of the Site.

PLEASE NOTE THAT, ON OCCASION DHC MAY ALTER OR UPDATE THEIR LABELS OR FORMULAS SO ACTUAL PRODUCT PACKAGING AND MATERIALS MAY CONTAIN DIFFERENT INFORMATION THAN THAT SHOWN ON OUR WEB SITE. PLEASE REFER TO THE PRODUCT LABEL FOR THE MOST ACCURATE INFORMATION.

Limitation of Liability
IN NO EVENT SHALL DHC BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER IN EXCESS OF THE AMOUNT YOU PAID TO DHC FOR THE PRODUCT(S) AT ISSUE, EVEN IF DHC HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

General
These Terms of Use represent the complete agreement between the parties and supersede all prior agreements and representations between them. Headings used in these Terms of Use are for reference purposes only and in no way define or limit the scope of the section. If any provision of these Terms of Use is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of these Terms of Use shall remain in full force and effect. The failure of DHC to act with respect to a breach of these Terms of Use by you or others does not constitute a waiver and shall not limit DHC's rights with respect to such breach or any subsequent breaches. These Terms of Use are governed by and will be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the English Courts.

© 2012 DHC UK Ltd. All Rights Reserved

The Terms of Use was last updated on 1 June 2012. Please check our Terms of Use periodically for changes.

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