Customer Care
Customer Care

Rewards Points

Programme Description  |  FAQ  |  Terms and Conditions

Programme Description

UPDATED 24 FEBRUARY 2014

Summary

What could be better than DHC's free samples? How about free DHC products. Customers far and wide know DHC for our generous sampling policy – four free samples with every order, send free samples to a friend – now you can get free products just by shopping. It's easy! Here's how it works:

Create your personal DHC online account here at www.DHCUK.co.uk and start shopping online, or call 08000 23 24 25, then make a purchase. You'll earn 5 points for every pound you spend on DHC products. We'll even round up to the nearest whole pound, so that if you spend £1.01, we'll give you 10 points (that's £2.00 worth of points)! Keep your eyes open for special promotions, including bonus points days and bonus points for buying specially featured products. Your points are valid for 6 months, so don't forget to redeem them for free products! We'll keep track of your points earnings in your online account and send you reminders before they expire. If you currently have Rewards Points that have not expired, we'll renew their expiration date whenever you make a purchase directly from DHC.

If you prefer to shop by placing your order over the phone, simply call us to make your purchase and you will automatically be awarded points.

When you're ready to get your free products, simply call us at 08000 23 24 25 to place your order. Your Customer Care Advisor will let you know how many Rewards Points you have. If you have at least 450 points, you can use them to help pay for your order. Each point has a value of 1¢ (100 points = £1.00). Rewards Points can be used to pay for products, sales tax and shipping.

To use your Rewards Points online, simply login to your DHC online account and shop. If you have at least 450 points, you'll be able to redeem your points on the “PREVIEW AND PLACE ORDER” page during checkout.

Rewards Points

Don't wait – the sooner you start participating in the DHC Rewards Points Programme, the sooner you can use points to pay for DHC products!

  • Points earned on product total, before taxes and delivery, and after promotional discounts are applied.
  • Points are not redeemable for cash.
  • Points are not transferable.
  • Bonus point days not combinable with triple point awards for first-time purchases.
  • For complete Terms & Conditions, click here.

Earning Points

Purchasing products

  • You earn 5 points for every £1.00 spent on products purchased directly from DHC.
  • Points awards are generally calculated on the product total before tax and shipping and after promotional discounts are applied.

Bonus points

Bonus points can be earned by participating in special promotions. The number of bonus points offered will be specified in each promotion. For example:

  • First purchase: When you make your first purchase of any size direct from DHC, you automatically receive triple the point value of your order. Please note that triple points awards for first-time purchasers are not combinable with bonus points days and may not be combinable with other offers.
  • Featured products: Earn bonus points for purchasing a featured product. Sign up for DHC email promotions so you don't miss them.
  • Bonus points days: Earn bonus points for orders placed on designated days. Bonus points days will be announced via the DHC website and via email (to DHC email subscribers). Check www.DHCUK.co.uk and your inbox regularly to learn about bonus points days.

Points Balance

You can view your point balance by logging on to our website and going to My Account. You may also call us at 08000 23 24 25 and one of our Customer Care Advisors can inform you of your point balance. Additionally, point balances are printed on the invoices included with your order. Please allow up to 24 hours for new transactions to be posted to your account.

Redeeming Points

Use your Rewards Points to pay for all or part of your order when you shop with DHC. You can apply as many points as you have available in your balance (but not more than the total value of your order).

Rewards Points are valued at 2 points = 1p (200 points = £1.00).

Note: Rewards Points are not redeemable for cash and have no cash value. DHC reserves the right to change the assigned value from time to time without notice.

Register at DHCUK.co.uk to view your Rewards Points balance. When you are ready to complete your purchase, you will be given the option on the Review & Place Order page during checkout to redeem your points. Points will be applied to your order total, after tax (if any) and delivery (if any).

Other Conditions

  • Points are not redeemable for cash.
  • Points are not transferable.
  • Expiration: Points expire 6 months from the date of the order on which points were earned unless a qualifying purchase is made within that time. Any unexpired points already in your account will receive a new expiration date every time you make a qualifying purchase. The new expiration date will be 6 months from the date of the qualifying purchase.
  • Other qualifying transactions that re-date points:
    • Merchandise exchanges: If you exchange a product you purchased for another, we will renew your points from the date the exchange was processed.
  • Transactions that do NOT re-date points:
    • Merchandise returns
    • Sample-only orders

Adjustments

On earned points:

If you exchange or return a product for which you have earned points, points will be awarded or subtracted from your account based on the adjusted subtotal.

On redeemed points:

If you return a product that you purchased with points, all the conditions of the DHC 60-day refund/exchange policy apply and your points balance will be adjusted accordingly unless otherwise stated.

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FAQ

UPDATED 24 FEBRUARY 2014

DHC Rewards Points FAQ

Click on an item below to have your question answered:

How do I earn DHC Rewards Points?

Earning points is easy! You can do it in one of two ways:

Buy products directly from DHC, go to our website at www.DHCUK.co.uk or call 08000 23 24 25 to make a purchase of any DHC product. We'll award you 5 points for every pound you spend before tax and delivery, and after promotions (unless otherwise stated). If it's your first purchase (online or phone), we'll triple the point value of your order. Earn even more points when you buy featured products or order on bonus points days (triple points for first-time purchase not combinable with bonus point days – see below for more details).

What are my points worth?

Rewards Points are valued at 2 points = 1p (200 points = £1.00).

Use your Rewards Points to pay for all or part of your order when you shop with DHC. You can apply as many points as you have available in your balance (but not more than the total value of your order).

Note: Rewards Points are not redeemable for cash and have no cash value. DHC reserves the right to change the assigned value from time to time without notice.

How do I earn DHC Rewards Points?

Earning points is easy! You can do it in one of two ways:

Buy products directly from DHC, go to our website at www.DHCUK.co.uk or call 08000 23 24 25 to make a purchase of any DHC product. We'll award you 5 points for every pound you spend before tax and delivery, and after promotions (unless otherwise stated). If it's your first purchase (online or phone), we'll triple the point value of your order. Earn even more points when you buy featured products or order on bonus points days (triple points for first-time purchase not combinable with bonus point days – see below for more details).

What are my points worth?

Rewards Points are valued at 2 points = 1p (200 points = £1.00).

Use your Rewards Points to pay for all or part of your order when you shop with DHC. You can apply as many points as you have available in your balance (but not more than the total value of your order).

Note: Rewards Points are not redeemable for cash and have no cash value. DHC reserves the right to change the assigned value from time to time without notice.

How many points do I earn for my purchases?

In general, you'll earn 5 points for every pound you spend on products online. We'll even round up to the nearest whole pound. So, for example, if you spend £10.00 on your order, you'll receive 50 points. If you spend £10.50, we'll round up to £11.00 and give you 55 points for your order.

And don't forget about bonus points! We'll be offering bonus Rewards Points on featured products and special bonus days.

Do I get Rewards Points for every pound I spend, including delivery and tax?

No, DHC Rewards Points are awarded based on the product total, meaning the pound value of your products before delivery fees and taxes are applied. You do not earn points for pounds spent on shipping and tax.

Can I earn Rewards Points when I purchase gift certificates?

No, we're sorry but purchasing gift certificates does not earn Rewards Points. Everything else, unless later specified, earns you points when you purchase your products directly from DHC via phone or online at www.DHCUK.co.uk. Sorry, but we cannot award points on purchases made at a retail location.

I never purchase online. Can I also enjoy the points programme?

Yes! All purchases directly from DHC whether via phone or online are all eligible to earn Rewards Points.

Do you offer bonus points other than on featured products for special bonus days?

Yes, every new DHC customer earns triple points on their very first order no matter how you make your purchase (online or phone).

Do my points expire?

Yes, DHC Rewards Points last 6 months from the date that you earn them. So don't forget to cash them in and get your free products! As a courtesy to you, we'll refresh your unexpired points every time you make a new purchase, exchange products you've purchased for new ones.

How can I keep track of my points?

You can view your Rewards Points balance 24 hours a day, seven days a week, by logging on to your DHC online account. You can also call a DHC Customer Care Advisor at 08000 23 24 25. You'll also find your points balance on each invoice included with your products. As a courtesy, we’ll remind you of the expiration date of your points.

Please note that following any online transaction, it may take up to 24 hours to see your updated points balance on your account.

If I return products on which I earned Rewards Points, what happens to my point balance?

Under The DHC Guarantee, if for any reason one of our products fails to meet your expectations, you can return merchandise within 60 days of your order date for an exchange or refund of the purchase price.

If you return products for a refund, any points you earned on purchasing those products will be deducted from your points balance. The expiration date of your points returns to the date of your last qualifying transaction.

Are there a maximum number of points I can accrue or redeem at one time?

You can accrue as many points as you want and redeem as many points as you have available at one time as long as your points have not expired and your points balance does not exceed the value of your order. For example, you have 4000 points (worth £40.00) and you are placing an order for products worth £30.00, you can apply a maximum of 3000 points (worth £30.00) to your order and the remaining 1000 points will be saved to your account with their expiration date renewed for another 6 months.

Can I pay for delivery and sales with my points?

Absolutely. You can apply points to the total value of your order, including products, delivery fees and sales tax (if any). Please refer to the table below to find out how many points you need to enter:

 Product Total  Standard Delivery  Express Delivery
 Purchases less than £50  £4.50 (900 points)  £6.50 (1300 points)
 Purchases of £50 or more  FREE DELIVERY**  £2 (400 points)

**A £2.00 or 400 points surcharge will apply to remote areas. Remote areas include: Northern Ireland, Scottish Highlands, UK Islands, Channel Islands (excluding the Bailiwick of Jersey) & BFPOs. Express Delivery is not available to these locations. We are unable to deliver to the Bailiwick of Jersey.

I have a gift certificate worth £25.00. Can I use this with my Rewards Points?

Yes, gift certificates can be used along with Rewards Points and credit cards (Visa, Visa Debit, and MasterCard) as a method of payment on your order.

Can I use points to get a discount off of my order?

Yes, your Rewards Points can be used as a partial payment toward your order. For example, you have 4000 points (worth £20.00) and want to redeem them to purchase a product that costs £25.00. On the “PREVIEW AND PLACE ORDER” page during checkout, you can enter 4000 points and that will reduce the price of your product to £5.00. You can redeem Rewards Points in increments of one point. Any remaining balance can be paid with a credit card or gift certificate.

Can I give points to my friend so that she can try your products?

We appreciate that you want to spread the word about DHC. Unfortunately, at this time, points are not transferable. We recommend using your points to purchase a product for your friend.

Can I earn points on orders I pay for with points?

No, redeeming points to pay for products does not earn points. Points are earned either by making a cash purchase directly from DHC or by making a qualified referral of a new customer to DHC.

Sometimes I like to shop DHC online, but other times I prefer to call and speak with a Call Center Advisor. Will I earn Rewards Points if I place my order over the phone?

Yes! Purchases made directly from DHC are eligible to earn points, regardless of whether you purchase by phone or online.

Terms and Conditions

UPDATED 24 FEBRUARY 2014

  • By purchasing products from DHC, you agree to participation in DHC's Rewards Points programme and the programme's associated terms and conditions.
  • Points are earned on purchases of DHC products made directly from DHC. DHC will determine the rate at which points are earned on each purchase and the rate may change from time to time without notice. The purchase price eligible to earn reward points shall be determined by the product total after reduction for all sales, discounts, adjustments, credits, point redemptions and coupons, including gift certificates that were issued where cash payment for the certificate was less than face value.
  • DHC may from time to time award bonus points based on product purchased, purchase date, referrals, first-time purchase and other programmes developed or to be developed. The bonus point awards will be specified for each promotion. Additional terms and restrictions may apply.
  • Taxes, surcharges, shipping and handling fees and other charges associated with the delivery of the merchandise or taxes and fees imposed by any government agency are not eligible for point awards.
  • Not all merchandise may be eligible for point awards. Unless otherwise stated, purchases of DHC products from sources other than DHC are ineligible for point awards even if that source is an authorised DHC retailer. DHC employee and wholesale purchases do not qualify.
  • The use of another offer, including bonus reward points, during a purchase may disqualify the purchase for participation in the Reward Points programme or may cause the purchase to earn points at a reduced rate.
  • Points earned through other DHC promotional programmes are also subject to the terms and conditions of that programme.
  • Point orders are not valid until reviewed and accepted by DHC. DHC reserves the right to hold, modify or cancel any point order at its sole discretion. Points have no cash value, are not redeemable for cash, and are non-transferable.
  • Points expire 6 months after they are earned unless another qualifying purchase is made within that time allowed which may be changed from time to time without notice. Expired points may not be reactivated or redeemed. DHC may send email notifications as a courtesy to customers to remind them when points are expiring. Neither failure of DHC to send or customer to receive an email notification, nor delay in sending or receipt of an email notification will extend the expiration of the customer's points.
  • Return of products purchased with points is subject to DHC's return policy which may change from time to time. DHC reserves the right to refuse to accept returns of products purchased with points. Point adjustments in connection with the return of products purchased with points will be determined at DHC's sole discretion.
  • DHC reserves the right to modify or cancel its Rewards Points and/or other loyalty programmes at any time without notice. DHC reserves the right to cancel or revoke any account at any time without notice or compensation. Unused points in a customer's account at the time of cancellation, revocation or program termination shall be forfeited without compensation. DHC reserves the right to adjust customer point balances for errors, including, without limitation, intentional and/or unintentional typographical errors and errors of omission by customers, DHC or its systems (electronic or otherwise)

For more information and FAQs, click here.

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