Orders & Payments

Placing an order


Add items to your Shopping Bag by clicking "Add to Bag" for the item you wish to buy.

During checkout, you can select shipping options and gift options, enter payment information, and add billing and delivery addresses.

An order confirmation with the order number will immediately appear in the same window after you submit your order. Shortly after, you’ll receive an order confirmation email which will include your order number (the same number that appeared on our website after successful submission of an order), the details of the products and corresponding prices, any credits or promotional discounts, delivery charges (if applicable), your deliver-to and bill-to information, and the delivery method.

You can check the status of your order anytime by creating and logging into your account. To create an account, click here. You’ll receive a second email with tracking details when your order has shipped.

Order History

You can access your order history, check out faster, save frequently used address, and more all in your online account.

By Phone

Call us at 08000 23 24 25 between 2:30 PM to 9:00 PM GMT Monday through Friday (except holidays).

Cancel or Change Order

To change or cancel an order, please contact us. We can only cancel or modify orders that haven’t shipped. If your order has already shipped, you can process it for a return or exchange.

Payment Methods

Credit Cards

We currently accept Visa and MasterCard. When your credit card is authorised, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed.

Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell town and city names and avoid using abbreviations unless that is how your information appears on your statement. Contact your financial institution if you need the exact billing address associated with your credit card.

For your security, DHC may require you to enter your 3- or 4-digit card identification number (CID/CVN/CVV/CVC) on certain orders for Visa and MasterCard credit cards. See below for help with credit card identification numbers.

Visa/MC/Discover Card Customers:

Your Security Code/CID (Card Identification Number) is in the signature area on the back of the card (it is the last 3 digits AFTER the credit card account number). Visa/MC/Discover customer CIDS are 3 digits.  

Debit Cards

The amount of your order is held on your debit card and the debit card owner does not have access to these funds until the hold is taken off. Holds usually last 3-5 business days and may vary with your financial institution. Holds are usually taken off within 3-5 business days. Policies differ from bank to bank. Call your financial institution for more details. 

Online Credit

Online credits are automatically applied to your DHCcare.com order as the first method of payment. There are no codes to remember or numbers to type. Online credit is not redeemable or exchangeable for cash and cannot be used at our retail stores. Online credits can be issued to gift recipients in lieu of a credit or product return. 

eGift Cards

eGift Cards are virtual cards with a 12-digit alphanumeric code. You can pay for your order with an eGift Card and you can use up to two per order. eGift cards can be purchased in any denomination via www.dhcuk.co.uk. Click here to purchase.


PayPal enables individuals with PayPal accounts to pay with your credit card, debit card, bank account, or PayPal account balance for purchasing orders on dhcuk.co.uk

Amazon Pay

Amazon Pay enables Amazon customers to use the payment methods stored in their Amazon.com account as an alternate method for purchasing orders on dhcuk.co.uk.

Cheques & Money Orders

DHCuk.co.uk will no longer accept personal cheques or money orders as a form of payment for online orders.

Fraud Protection Program

All payment forms are subject to verification and review by DHC. DHC reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorised or illegal activity.

Rewards Points

Earn Rewards Points simply by shopping for your favourite DHC products. You can redeem your Rewards Points to pay for your purchases, including delivery. To learn more about the Rewards Points programme, click here.