Gift Vouchers & eGift Cards

Gift vouchers

DHC gift vouchers are available in denominations of £10, £25, £50 and £100. To order, call 08000 23 24 25.

  • Gift vouchers are sent via Standard mail with no delivery or processing charge.
  • Gift vouchers may be used on orders by phone or on our website.
  • Gift vouchers are not redeemable at any retail location or through any third-party retailer.
  • Discounts do not apply to gift vouchers.
  • DHC is not responsible for lost or stolen gift vouchers.

eGift Cards

eGift Cards are virtual cards with a 12-digit alphanumeric code that can be used as a payment method for orders made at dhcuk.co.uk.

eGift Card Terms & Conditions

Updated 17 January 2018

DHC eGift Cards are available in denominations of £10 up to £150. To purchase an eGift Card, click here.

  • eGift Cards are sent via email to the recipient at the email address provided by the purchaser.
  • eGift Cards are available for purchase via our website and may be used on orders placed via our website or via phone.
  • eGift Cards are not redeemable at any retail location or through any third-party retailer.
  • Discounts and other promotions do not apply to the purchase of eGift Cards and the purchase of eGift Cards does not apply towards meeting any free delivery threshold.
  • DHC is not responsible for lost or stolen eGift Cards. The value of any lost or stolen eGift Cards will not be replaced.
  • eGift Cards cannot be reloaded, resold, or transferred for value except to the extent required by law.
  • eGift Cards are not redeemable for cash except as required by law.
  • eGift Cards do not expire and no fees of any kind will be charged against the unused balance of eGift Cards.
  • You may not use an eGift Card to purchase other eGift Cards.

View Your Balance

Balances may be viewed in three ways:

Log in to your account where you can enter the eGift Card code to apply the balance to your account or check the status and balance on the eGift Card.
Place items in your cart and when you get to the checkout page, enter the eGift Card in the box and click on the “See Balance” button.
When you a redeem gift card, the current balance will appear on the checkout page as a store credit that can be applied to the order.

Returns

You may not return or cancel your DHC eGift Card after it is purchased.

Delivery Information

We are not responsible for eGift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact Customer Care if you suspect the recipient did not receive his/her eGift Card. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address.

Reasons for Failed Delivery

If you have confirmed the recipient's email address but the eGift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:

  1. Spam filter blocked email or routed it to a bulk/spam folder
  2. Recipient's firewall blocked the email
  3. Email inbox is over size limit
  4. Invalid email address

Personalised Messaging

If you wish to add a personal message to an eGift Card, simply type your message in the Message field on the eGift Card preview. Personal messages are limited in length to the space provided on the eGift Card. There is no additional charge to include a personalised message. We don't read every gift message, but if we do find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them. Thanks for your cooperation.

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